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Terms & Conditions for Trusted Leaflet Distribution Team

Trusted Leaflet Distribution Team


1.1. Trusted Leaflet Distribution Team is a trading name of Trusted Leaflet Distribution Team Ltd hereafter is described as “the Company”, “our” or "we".

1.2. The customer or customers listed on the Leaflet Distribution request form and/or Client Account application hereafter described as “the Customer” or “Client”.


The item to be delivered:

2.1. must be a single sheet, unless prior special arrangements were agreed

2.2. must not contain staples, pins or attachments

2.3. must not be less than A7 and not more than A1 in size

2.4. must be less than 400g in weight per leaflet

2.5. must be identical in size and weight

2.6. must have a single business advertised

Unless otherwise stated, any quote issued will be for materials weighing 80 gsm per page.

Quotes are provisional and advisory, therefore they are not guaranteed and may be subject to changes in accordance to the size and weight of the material after this has been assessed or the information regarding its weight and size has been provided.


3.1. Leaflet distribution bookings are accepted verbally or via written confirmation by receipt of a completed campaign order form returned by email.

3.2. All promotional material stock must be delivered to our Trusted Leaflet Distribution Team head office at no later than 6.30 p.m. on the agreed date.

3.3. For any orders where printing has been arranged by the Company or where the leaflet distribution value exceeds £1,500, Trusted Leaflet Distribution Team will collect from the customer’s address for leaflet distribution, within a reasonable distance from our Trusted Leaflet Distribution Team head office, or local printer within London free of charge. For smaller leaflet distribution or larger distances, collection or delivery or excess material may be charged at £2 per mile from our Trusted Leaflet Distribution Team head office.

3.4. No carton of leaflets should exceed 15kg in weight.

3.5. Each carton of leaflets or bundle must contain only identical Items.

3.6. Leaflets distribution material must be bundled in 200s, 500s or 1000s.

3.7. Each carton or bundle of leaflets shall be clearly labelled with the customer’s name.

3.8. Should there be more than one leaflet distribution job or campaign being handled concurrently, the job number or leaflet distribution area must also be clearly visible on the outside of each carton.

3.9. The cost for leaflet distribution is for the specified number of leaflets packaged securely and subject to the agreed specifications as per these terms and the confirmation of order. Trusted Leaflet Distribution

Team reserves the right to make an additional charge for leaflet distribution or to remove from the leaflet distribution schedule, any stock not within the agreed specification.

3.10. In the event of delay or error in the quantity of items supplied, leaflet distribution will be carried out at the next earliest subsequent opportunity. Trusted Leaflet Distribution Team will advise the Client as early as possible of any delays or incidence of short or over supply for leaflet distribution. If the material for leaflet distribution defers significantly from the information on the submitted order form or as previously agreed verbally or otherwise when the material is delivered or collected we reserve the right to cancel the leaflet distribution campaign and/or charge the Client any difference in order to complete the leaflet distribution work. In the event the leaflet distribution campaign is cancelled due to incorrect description of the material to be distributed, the Client is required to pay the collection charge in addition to any administration cost affected by the cancellation of the campaign to Trusted Leaflet Distribution Team.


4.1. Leaflet Distribution usually takes place within 1 week of the specified campaign start date, to households within the maps or postcodes defined in the Client's submitted order form. All reasonable efforts will be made for leaflet distribution to addresses within the area however the customer acknowledges and agrees that access to certain properties may be restricted, prevented, or circumstances make it unsafe for leaflet distribution and as such, it is made clear that no guarantees are given or implied under standard service and the Trusted Leaflet Distribution Team does not imply 100% penetration of addresses within any such area.

4.2. All reasonable effort will be made for leaflet distribution to each house in the chosen area within the timescale desired however as the work can be affected by weather conditions, if there is a particular deadline, this should be made clear as early as possible in the planning stage of the leaflet distribution.

4.3. Whilst every effort will be made to meet the agreed schedule for leaflet distribution, inclement weather or other circumstances beyond Trusted Leaflet Distribution Team control may require varying both the method and the timing of the leaflet distribution.

4.4. Leaflet Distribution is carried out, using UK postcodes and sectors. For more specific requirements, Trusted Leaflet Distribution Team reserves the right to charge not more than £35 per map for alterations or amendments regarding the leaflet distribution.

4.5. Trusted Leaflet Distribution Team utilises GPS technology to ensure the safe and reliable leaflet distribution of our Client's material. We do not normally share the GPS data with our Clients as it is an internal tool for leaflet distribution.

4.6. Trusted Leaflet Distribution Team will endeavour to carry out delivery or leaflet distribution of Stock between the Start Date and Finish Date as per the information on the order form. However Trusted Leaflet Distribution Team reserves the right to vary both the leaflet distribution method and time of the leaflet distribution at its discretion. Without limitation to the foregoing the Company shall not be liable for any delays in leaflet distribution and/or non-leaflet distribution caused by circumstances beyond the Trusted Leaflet Distribution Team's control.

4.7. Trusted Leaflet Distribution Team warrants that it will use its reasonable endeavours to provide leaflet distribution of its Client’s Promotional Material to the doorstep of businesses and/or residential households to the addresses within the geographical locations agreed between the Parties. However, Trusted Leaflet Distribution Team is unable to guarantee that all Promotional Material will be delivered or that all addresses within the Location will receive Promotional Material. We confirm that the maximum achievable penetration level will be eighty five (85%) percent. The Client expressly accepts this limitation of the Services offered on the basis of the extremely competitive nature of the price and the limited warranty given in this Condition 4.7.


5.1. In the event of any queries arising from leaflet distribution, Trusted Leaflet Distribution Team undertakes to investigate such queries provided that they are reported within a reasonable time frame of 48 hours and that sufficient information is made available by the Client to conduct the investigation. The results of any such investigations will be reported to the Client within 14 days. Any relevant documentation will be made available for inspection by the customer at the agreed location.

5.2. In the event of any localised shortfall in leaflet distribution being identified, this will be rectified and subsequent delivery will be considered as fulfilment of the contract. If this is not practicable, then credit will be offered to the customer in direct proportion to the identified shortfall in leaflet distribution. Under no circumstances will Trusted Leaflet Distribution Team accept any liability in excess of the value of the leaflet distribution contract.

5.3. The customer acknowledges and agrees that the Trusted Leaflet Distribution Team cannot influence or control the response received from delivered items or in any way shall be held responsible for the number or quality of replies obtained from leaflet distribution. Furthermore, it is the exclusive responsibility of the customer to check the accuracy of the material delivered such as the telephone numbers and/or other response mechanisms prior to the release to Trusted Leaflet Distribution Team. Failure to do so will not be acceptable as a reason to delay or withdraw the leaflet distribution, without being subject to the penalties described in clause 5.1.


6.1. Either party may terminate the leaflet distribution contract, given 5 days written notice from the date of receipt of payment.

6.1.1. In the event of late cancellation breaching the requirement set out in 6.1, there will be no refund.

6.2. One month’s notice should be given for any cancellation or alteration to leaflet distribution, without penalty. If this notice is not provided, Trusted Leaflet Distribution Team reserves the right to recover any reasonable costs related to the planned leaflet distribution.

6.3. Leaflet Distributions will be ceased immediately and without notice to the customer or penalty to Trusted Leaflet Distribution Team, if the customer, being an individual, is the subject of an interim order, suffered the making of a Statutory Demand or petition for bankruptcy order or the customer, being a firm, partnership or Company, has an administrator or receiver appointed, is served with a winding up order, the firm is dissolved or makes any composition with its creditors, all monies owed to Trusted Leaflet Distribution Team fall due immediately.


7.1. All orders are accepted, subject to full prepayment via cleared funds, unless agreed otherwise in writing by Trusted Leaflet Distribution Team.

7.2. No Set-Off will be allowed for any reason.

7.3. Dishonoured payments will incur a charge of £35.

7.4. Account payments not paid by the due date will be subject to a late payment surcharge at a rate of 20% of the invoice applied on the 5th day after the due date and on the same date each month thereafter.

7.5. Failure to pay the sum due within terms may result in the suspension or cancellation of leaflet distribution, whether confirmed or not, without notice. Cancellation of leaflet distribution will result in the charges being applied to the account as per Clause 5.1.1, 5.1.2 or 5.1.3.

7.6. If the customer, being an individual, is the subject of an interim order, suffered the making of a Statutory Demand or petition for bankruptcy order or the customer, being a firm, partnership or Company, has an administrator or receiver appointed, is served with a winding up order, the firm is dissolved or makes any composition with its creditors, all monies owed to Trusted Leaflet Distribution Team fall due immediately.


8.1. All orders are accepted subject to the content of the item adhering to the requirements of these terms and conditions.

8.2. The Customer must ensure that all items conform to the latest version of our regulations and any other relevant legislation, regulations or codes of practice.

8.3. Trusted Leaflet Distribution Team reserves the right to cancel or refuse to accept any order, in full or part, without giving an explanation. Trusted Leaflet Distribution Team will not accept for leaflet distribution items which infringe the Code of Advertising Practice or British Code of Sales Promotion Practice and will be guided by the Advertising Standards Authority on such matters.

8.4. Trusted Leaflet Distribution Team furthermore reserves the right to refuse to accept and/or to deliver items, however presented, which, in its reasonable opinion:

8.4.1. Are likely to cause embarrassment to Trusted Leaflet Distribution Team, its employees, contractors or the recipient

8.4.2. Bring or are likely to bring the Company into disrepute

8.4.3. Are prohibited or restricted by law, regulation or guidelines of any sort

8.4.4. Do not comply with Clauses 2.1 to 2.6

8.4.5. Are Dangerous or endangering members of staff

8.5. Unless otherwise stated, the price quoted applies only to the leaflet distribution of items on behalf of individual advertisers and/or businesses who are promoting their own goods, services, functions etc. via material specifically printed on their behalf.

8.6. If the material is to be delivered within a share-plan scheme, marketing for any further businesses or services must be advised at the time of booking and will be charged at an additional 10% per major business sector.

8.7. Material that contains multiple adverts must be identified at time of booking and may be required to be delivered by solo leaflet distribution, to avoid conflict of trade.

8.8. Failure to advise of additional ranges of products or services that may conflict with the business exclusivity agreement may result in the leaflet distribution not being made and will result in cancellation charges applied or delayed until the next suitable delivery.

9. Complaints Procedure and Guarantees

9.1. Any complaint regarding delivery and/or leaflet distribution must be reported within 48 hours after the completion of your leaflet distribution campaign.

9.2. All leaflet distribution complaints must be submitted via the email address  We can take up to 30 days to investigate and resolve reported complaints received.

9.3. Trusted Leaflet Distribution Team cannot and will not guarantee leaflet distribution to all letterboxes within a postcode sector, town or areas apart of any leaflet distribution campaign.

9.4. Trusted Leaflet Distribution Team will reprint and redistribute a Client’s promotional leaflets or provide a refund only in the event:

9.4.1. The complaints procedure was followed according to clauses 9.1 and 9.2 as above, and the shortfall has been identified and confirmed

9.6. In the event of the publication and/or leaflet distribution of defamatory/derogatory information pertaining to the Trusted Leaflet Distribution Team brand or harassment/abuse without the due course of the complaints procedures being pursued first the contract between Trusted Leaflet Distribution Team and the Client will thereafter become void.


10.1. These terms and conditions are the basis on which the leaflet distribution contract is accepted and where any conflict may arise will be deemed to override any other terms and conditions related to this contract.

10.2. These terms, conditions and agreement as a whole are deemed to have been made in England and is subject to English Law. All parties agree to submit to the exclusive jurisdiction of the English Courts.

10.3. All notices and other communications for the Trusted Leaflet Distribution Team Ltd should be sent to

10.4. The failure of Trusted Leaflet Distribution Team to enforce or exercise, at any time or for any period, any term of or right arising from the agreement does not constitute nor should it be construed as a waiver of that clause or right and shall not affect the Company’s right to enforce or exercise it at a later date.


11.1. When communicating with Trusted Leaflet Distribution Team you agree that all conversations via email or telephone are recorded and used for internal monitoring and/or legal purposes.

Terms and Conditions: About Us

Quality Business. Quality Service

Trusted Leaflet Distribution Team

We hold ourselves to the highest quality standards in the industry. As a leading Leaflet Distributor, we never compromise on quality and ensure our leaflet distribution pass strict regulations. We guarantee our customers’ satisfaction, however, if for some reason you’re not pleased with our leaflet distribution services please contact us and we’ll do our best to help you.
We work hand in hand with our clients to develop the perfect leaflet distribution strategy.

Terms and Conditions: Quality Control
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